1. About this Privacy Policy
Estrome Technologies (OPC) Private Limited ("Estrome", "we", "us" or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, retain and protect personal information when you visit www.estrome.com, submit an enquiry, request a quotation, purchase products or services, seek technical support, or otherwise interact with Estrome.
2. Information we may collect
Depending on how you interact with us, we may collect information such as your name, business email address, phone number, company or organisation name, job title, billing or delivery address, GST or other business identifiers where required, product or service requirements, quotation or purchase-order information, support requests, and information included in messages sent to us.
Our website and hosting infrastructure may also generate limited technical information such as IP address, browser or device information, access date and time, referring page, and server or security logs.
3. How we collect information
We may collect information directly from you through the website enquiry form, email, telephone, meetings, quotations, orders, support interactions and other business communications. We may also receive business contact or transaction information from customers, authorised representatives, OEMs, distributors, logistics providers, service partners or other parties involved in fulfilling a legitimate business requirement.
4. How we use information
We may use information to respond to enquiries, prepare quotations and proposals, process and fulfil orders, arrange delivery and deployment, provide IT or managed support, coordinate OEM or warranty services, administer customer and supplier relationships, communicate about projects or services, issue invoices, meet accounting and tax requirements, prevent fraud or misuse, secure our systems, improve our website and services, and comply with applicable legal or regulatory obligations.
5. Website enquiry form
When you submit the enquiry form on www.estrome.com, the information you provide is transmitted to Estrome so that we can review and respond to your request. Please do not submit passwords, payment-card credentials, authentication codes or other highly sensitive information through the general enquiry form.
6. Sharing with service providers and business partners
Where reasonably necessary to provide products or services, Estrome may share limited information with OEMs, authorised distributors, logistics providers, cloud or technology providers, service partners, professional advisers and other vendors that support our operations. For example, customer or delivery details may be shared with a distributor or logistics provider where equipment is shipped directly to a customer location.
We do not sell or rent personal information to advertisers or data brokers.
7. Cookies, logs and similar technologies
Our website may use technical or essential functionality required for operation, security and performance. Our hosting provider may maintain access and security logs. If Estrome introduces non-essential analytics, advertising or marketing cookies in the future, we will provide appropriate notice or controls where required by applicable law.
8. Data security
We use reasonable technical and organisational measures designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include HTTPS encryption, access controls, secure hosting, password protection, backups and security monitoring. No internet transmission or storage method can be guaranteed to be completely secure.
9. Data retention
We retain information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, contractual, warranty, accounting, taxation, dispute-resolution, security or legal requirements. When information is no longer required, we may delete, anonymise or securely archive it in accordance with applicable requirements.
10. Your choices and rights
Subject to applicable law, you may request access to, correction or updating of personal information held by Estrome, and you may request erasure or withdrawal of consent where relevant. We may need to verify your identity before acting on a request and may retain information where required by law or for legitimate legal or business purposes.
Privacy requests may be sent to info@estrome.com.
11. Marketing communications
Where we send marketing or promotional communications, you may ask us to stop by using any unsubscribe option provided or by contacting us. Transactional, service, security or legally required communications may still be sent where necessary.
12. Children's privacy
Estrome's website and services are primarily intended for businesses and professionals. We do not knowingly seek to collect children's personal information through our business enquiry channels.
13. Third-party websites
Our website may contain links to third-party websites or services. Estrome does not control and is not responsible for the privacy practices, security or content of independent third parties. You should review their privacy notices separately.
14. International or third-party processing
Some cloud, email, cybersecurity, OEM or technology providers used in connection with our operations may process information using infrastructure in different jurisdictions. Where applicable, we seek to handle such processing in accordance with applicable Indian law and relevant contractual or regulatory requirements.
15. Legal and regulatory disclosures
We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests from competent authorities, protect our rights or the rights of others, investigate fraud or security incidents, enforce contractual obligations, or establish, exercise or defend legal claims.
16. Applicable privacy framework
This policy is intended to operate consistently with applicable Indian privacy and data-protection requirements, including the Digital Personal Data Protection Act, 2023 and related rules to the extent applicable to Estrome's processing activities.
17. Changes to this policy
We may update this Privacy Policy when our website, services, technology, business practices or legal requirements change. The latest version will be published at www.estrome.com/privacy-policy.html with an updated revision date.
18. Contact us
For privacy questions, requests or complaints, contact:
Estrome Technologies (OPC) Private Limited
D 14 Krishna Vihar Colony, Mahar Mau Kala, Near Khurdhai Bazar, Sultanpur Road, Lucknow - 226002, Uttar Pradesh, India
Email: info@estrome.com
Phone: +91 79857 46531